Privacy Policy

Retronova Sports ("we", "us", or "our") respects your privacy. This policy explains what information we collect when you visit our website or contact us about custom teamwear, how we use it, and your rights — including if you are located in the European Economic Area (EEA), United Kingdom, Canada, or the United States.

Who we are (data controller)

For the purposes of applicable data protection law, the data controller is Retronova Sports. You can contact us at retronovasportswear@gmail.com.

Information we collect

We may collect the following when you use our site or get in touch:

• Contact details — name, email address, phone number, club or team name, and any message you send through our contact form.
• Project details — sport, kit selections, colours, quantities, delivery preferences, and other information you submit through our Start a Project form.
• Booking information — if you schedule a call through our Calendly integration, Calendly may collect your name, email, and appointment details according to their own privacy policy.
• Technical data — basic server and security logs (such as IP address, browser type, and pages visited) collected automatically by our hosting provider.

Legal basis for processing (GDPR / UK GDPR)

If you are in the EEA or UK, we process personal data only where we have a lawful basis:

• Contract / pre-contract steps — to respond to enquiries, prepare quotes, design mockups, and fulfil orders you request.
• Legitimate interests — to operate and improve our website, prevent fraud, and communicate about your project, balanced against your rights.
• Consent — where otherwise required for optional processing beyond what is necessary to run the site.
• Legal obligation — where we must retain records for tax, accounting, or other legal requirements.

How we use your information

We use the information you provide to:

• Respond to enquiries and provide quotes or design mockups
• Process and fulfil custom teamwear orders
• Arrange DDP (delivery duty paid) shipping to customers worldwide, including the US, Canada, and Europe
• Communicate about your project, including design approval and production updates
• Improve our website and customer experience
• Comply with legal or accounting obligations where required

We do not sell your personal information to third parties.

How we share information

We may share your information only when necessary to operate our business, including with:

• Service providers — such as website hosting (Netlify), form processing, email delivery, and scheduling (Calendly), only to the extent needed to provide their services.
• Production and logistics partners — manufacturers, decorators, or carriers involved in producing or delivering your order, limited to what is required.
• Legal requirements — if required by law, court order, or to protect our rights and safety.

Form processing

Information submitted through our contact forms, Start a Project forms, and other website enquiry forms may be processed and stored by Netlify as our form and hosting provider. Netlify processes information only as necessary to deliver its services and is required to protect the information it handles according to its applicable privacy obligations.

International transfers

Your information may be stored or processed in Canada, the United States, or other jurisdictions where our service providers operate. If you are in the EEA or UK, transfers outside your region may rely on appropriate safeguards such as standard contractual clauses, adequacy decisions, or provider commitments required under applicable law. By submitting information through our website, you acknowledge that your information may be transferred, stored, or processed outside your country of residence.

Data retention

We keep enquiry and order records for as long as needed to fulfil your request, manage ongoing business relationships, and meet legal or tax requirements (typically up to seven years for financial records where required). You may ask us to delete information that is no longer required, subject to any records we must retain by law.

Cookies and similar technologies

We do not use third-party advertising or analytics trackers on this site. The third-party services below may set cookies when you use those features:

• Calendly — our contact page embeds a Calendly booking widget, which may set its own cookies. Please review Calendly's Privacy Policy for details.
• Spam protection — our contact form uses Google reCAPTCHA (via Netlify) to reduce spam. Google may set cookies when you interact with the form. See Google's Privacy Policy.

You can clear cookies and site data at any time through your browser settings.

Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Restrict or object to certain processing
• Data portability, where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with your local data protection authority (EEA/UK users)

To make a request, contact us at retronovasportswear@gmail.com. We will respond within one month where GDPR applies, or within a reasonable timeframe under other applicable laws.

California and other US privacy rights

We do not sell personal information. If you are a California resident, you may request information about categories of data we collect and ask us to delete certain information, subject to exceptions. Contact us using the email above.

Children's privacy

Our services are intended for team representatives, coaches, and adults placing orders on behalf of organisations. We do not knowingly collect personal information directly from children under 13 (or under 16 in certain jurisdictions without appropriate consent).

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes are posted constitutes acceptance of the updated policy where permitted by law.

Contact us

Questions about this Privacy Policy or your personal data? Email us at retronovasportswear@gmail.com.